Last Modified: September 21, 2018
What information do we collect?
We collect information from you when you register a new account on our Sites, subscribe to our newsletter or fill out a form.
When ordering or registering on our Sites, as appropriate, you may be asked to enter information such as: name, e-mail address, phone number, job title, or company name. You may, however, visit our Sites anonymously.
In the event that you contact us for customer support through our products and services or Sites, we may also request that you provide additional user information relevant to the support requested by you. Users are under no obligation to provide such information (hereinafter referred to as “personal information” and, with respect to the subset of information by which a user may be identified, “personal data”). However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes, but will not publicly release such information except in anonymized form unless required by applicable laws.
What do we use your information for?
Any of the personal information we collect from you may be used in one of the following ways:
- To personalize your experience. Your personal information helps us to better respond to your individual needs.
- To improve our Sites and product and service offerings. We continually strive to improve our offerings based on the information and feedback we receive from you.
- To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions. Your personal information and personal data, whether public or private, will not be sold, rented, or leased to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails such as product updates, newsletters, and other company communications.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. You can also contact us via email@example.com to be removed from all future mailings or to require deletion of your personal information in our possession.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private purchase-related information (credit/debit card numbers, billing information, etc.) will not be retained or stored on our servers.
Choice – Right of Access, Correct, Update and Delete Personal Information
Sococo Service in General
Because Sococo (including affiliates) strives to enable communications among people, depending on your settings, certain information you provide may be available to other users.
We may collect various types of information from your use of Sococo. For example, we may collect information about user traffic and usage patterns throughout our Sites, and similar information regarding the use of our software and other aspects of Sococo. For example, when you log in to Sococo, or when you use Sococo to communicate with other Sococo users to share other types of user content with them (e.g., through screen-sharing functionality), we maintain records regarding the other users who you communicated with, the duration of your communications, and regarding the user content you shared, as well as other information regarding your use of the service (e.g., the areas of Sococo that you navigated to, and the dates and times of your activities). We also track information such as the team spaces that you are invited to and that you join and participate in.
Please note chat content and other communications and collaboration activity will not be retained, stored or saved locally or at an organizational level on Sococo’s systems. The scope of customer content retained, stored or saved is limited to user profile data (first name, last name, email address, and Room Share URLS). Sococo is not responsible for other users who participate in chat and choose to save chat content using a third party service. Additionally, please be aware that although we do not save any audio and video content on the service (collectively, “Communications Content”), we reserve the right to do so as reasonably necessary to provide the service, including but not limited to reviewing and monitoring (or permitting third parties such as law enforcement personnel to review or monitor) Communications Content and other collaboration and communications activity in the following circumstances: (a) to respond to support legal requests; (b) to detect, prevent, or otherwise address fraud, security, or technical issues; (c) as we deem necessary or advisable in good faith to conform to legal requirements or comply with legal process; or (d) to enforce our agreements with you, including our terms of service, and including investigations of potential violations thereof. As a condition of using Sococo, you agree that Sococo cannot prevent chat content storing by other users, as well as the reviewing and monitoring of Communications Content by Sococo in the limited contexts described above.
In addition to using cookies and related technologies as described above, certain portions of our Sites may also use third-party analytics providers to analyze users’ use of the Sites. These analytics providers provide us with aggregated data that we may use and disclose for various purposes. For example, we may use the information to control the number of times you have seen an ad, deliver ads tailored to your interests, and measure the effectiveness of ad campaigns.
Additionally, we may rely on or permit third-party companies to perform the functions described in the above paragraph, including, but not limited to, displaying ads tailored to your interests on third-party websites. These third-party companies may deliver ads that might also place cookies and otherwise track user behavior on the Sites and on third-party websites.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
Sococo does not sell, rent or lease its customer lists to third parties. Sococo may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personal information/personal data (e-mail, name, address, telephone number) is not transferred to the third party.
Sococo may share your personal information with service provider vendors who are acting on Sococo’s behalf to operate the Sites and provide our products and services, including software service hosting facilities. Such service providers are subject to contractual obligations with respect to the use, protection and non-disclosure of your personal information. Notwithstanding such legal and contractual obligations, Sococo remains potentially liable for any misuse of your personal information by such service provider business partners.
Sococo will disclose your personal information or personal data, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Sococo or the Sites; (b) protect and defend the rights or property of Sococo; and, (c) act under exigent circumstances to protect the personal safety of users of Sococo, or the public.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our Sites. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Sites and welcome any feedback about these third party sites.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our Sites, products and services are all directed to people who are at least 13 years old.
EU-US Privacy Shield
Enforcement: EU-US Privacy Shield
Sococo has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Sococo commits to adhering to the requirements of the GDPR for Sococo service users resident in European Union countries who qualify as GDPR data subjects, including the right to data erasure if user consent is withdrawn, no longer needed to achieve the purpose it was collected for or unlawfully obtained. Complaints or enforcement from EU residents or EU data protection agencies (“DPAs”) may be pursued by means of the above-described EU-US Privacy Shield process.
75 Arlington Street
Boston, MA 02116
Telephone: (650) 265-7013
Rights Related to Sococo’s Employees in the European Union
In addition, Sococo and its affiliates in the EU commit to cooperate with the panel or panels established by the EU DPAs and comply with the advice given by such panels with regard to human resource data transferred from the European Union to the United States in the context of your employment.